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Return Policy

1-What is your return policy?

If you don't absolutely love your new jewelry, you may return your item(s) within 30 days of receiving your order. Items must be in new, unworn and unaltered condition.

Returns are charged a flat rate of $12. The cost will be deducted from the refund amount.

Exchange Fee: $12 fee payable here to cover shipping costs

In most cases, refunds are made to the original form of payment (e.g., credit card, gift card, PayPal). However, if you split your purchase between a gift card or store credit (MRC) and your PayPal account, the PayPal portion of your refund will be issued first. Once the maximum originally spent with PayPal is reached, the remainder of the refund will be credited to your gift card or store credit. The same policy is followed when you split the cost of a purchase between a gift card or store credit and a credit card. The credit card portion of the refund will be issued first. 

 

 2- Return Using Carrier of Your Choice

You're welcome to use your preferred carrier at your own cost. However, TousiAttar Jewelers recommends insuring the package for the full value and selecting a carrier that provides a tracking number so you can monitor delivery status. We are not responsible for lost packages and cannot accept C.O.D. Pack the item(s) as above, using your own label.

 

3- Wrong size?

If any jewelry you ordered does not fit, we will be happy to exchange your piece for a different size within 30-days of the order date. However, the $15 postage fee (shipping fee each way) must be covered by the customer. Click here to initiate an exchange or email us at Info@TousiAttarjewelers.com

At this time, tousiattarjewelers.com orders shipped to International addresses cannot be returned to U.S.  All international sales are final.

 

4- Warranty?

All jewelry purchased on TousiAttarjewelers comes with a 1-year warranty from the date purchased. We pride ourselves on the quality of our pieces and want you to be fully satisfied. If your piece happens to break, we will be happy to fix your item free of charge. Our warranty does not cover general wear & tear or lost stones. Please note that TousiAttarJewelers is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.